Environment: Cobalt RaQ3, apache 1.3.6 with mod_so
Installation includes: Zope 2.2, OpenTicket 1.0

1. get openticket from http://openticket.point-one.net/download/, e.g.

   	wget ftp://openticket.point-one.net/pub/openticket/OpenTicket-1.0b2.tar.gz
   

2. get zope from www.zope.org, e.g.

   	wget http://www.zope.org/Products/Zope/2.2.1b1/Zope-2.2.1b1-linux2-x86.tgz
   

3. to install Zope:

   cd /usr/local ; mkdir zope; cd zope
   tar xzvf Zope-2.2.1b1-linux2-x86.tgz
   cd Zope-2.2.1b1-linux2-x86
   ./install
   

   Note the super user name and password defined during the install, i.e.

   		The super user name and password are 'superuser'
           	and 'cR5iZdxUn'.
   

4. Fix the permissions, and start up Zope:

   chown nobody:nobody var 
   chmod gu+w var
   ./start
   

5. Testing Zope:
   by default, the server starts up on port 8080. Test it by going to http://:8080/ If you want to change the port, look at the z2.py file and change the HTTP_PORT variable, or use the -w parameter with the start command.

   You should see a welcome to Zope screen. At the bottom of the page is a link to the management screen, or go to http://:8080/manage

   Enter the super user name and password displayed when you ran the install program

6. install OpenTicket: go to the Zope home directory (/usr/local/Zope-2.2.1b1-linux2-x86 in the above example) and extract the OpenTicket package:

   tar xzvf OpenTicket1.0b2.tar.gz
   

7. stop and restart Zope, either by running the stop and start scripts in your Zope directory, or via restart on the control panel interface.
8. next, it is necessary to create a database (see http://openticket.point-one.net/docs) either on the same server, or on another server in Postgres, Oracle, or MySQL as desired.
9. once that is completed, follow the instructions for populating some of the databases and desired parameters.